Mike Baronowski

Review of Gregg's Greenlake Cycle

A few weeks ago I had a very bad day when I realiz...

A few weeks ago I had a very bad day when I realized my bike frame was cracked! I ride a trek I had bought in another state so gregg's greenlake was the closest authorized dealer to go through the warranty process with, and I am very lucky they were! Stephen walked me through all my options while dealing with Trek and even got me a bigger size frame that would fit me better (which I've noticed a huge difference with). The frame came in and they had the new bike assembled even faster than they estimated which I appreciated. When I went to pick up the bike, one of the service guys (I think Jules was his name but I'm not sure), spent a good amount of time with me helping to find a new spot for my lock because it sat differently on the new frame. This is such a small detail but he really put the effort into helping me find a new configuration. I did have some issues with my rear brake after they were installed on the new frame so a week later I brought them in to have a look, and even though they were very understaffed, the service manager and Oliver, and Stephen (again, sorry if i'm forgetting names) made it a priority to make sure they worked properly, bleeding them several times, making adjustments, and eventually replacing them for me, spending 4+ hours during a very busy time for them to make sure it got done. It is riding great, and I could not be happier with the service I received. You can 100% trust this team with your bike and know that they really care about it. A++++