Placed an urgent order and paid for 24 hour delive...

Placed an urgent order and paid for 24 hour delivery for it to arrive 5 days later. When the order didn't arrived tried continually to get through to customer service but the lines were either engaged or rang out. I posted a review on TrustPilot and despite submitting the order number and my name (which is shared with SmartTeck) they reported the review as fake. No contact from SmartTeck nor explanation or apology for the delays and no refund of the the 24 hour delivery charge. I have now provided TrustPilot with documentary evidence of when the order was placed, that 24 hour delivery was paid for and the dispatch notification but buyer beware. 10 days later and I still haven't been able to get through to arrange a refund of the 24 hour delivery charge - the line is either engaged or you are left on hold for hours.

A genuine company wants to talk to their client's and learn from negatives, this company can't be contacted and report negative reviews as fake.