Dear Mr. CEO.

Dear Mr. CEO.

I hope you're reading this email. As the Manager of Finance with my company, I attempted to reach PB on January 10th. Well, I spent a total of 3 1/2 hours just "on hold", waiting for a representative. As at 2:27 PM, I still have not been able to speak with someone. I will do everything in my power to disassociate myself from this company, and relieve ourselves from using PB. Horrible wait times! Unacceptable!.