Terry Lanham

Review of The Waterworks

We recently replaced our clothes dryer because we ...

We recently replaced our clothes dryer because we thought it was going bad. Then our new dryer began having the same issues drying laundry.
When a service person came to look the new dryer and clean the vent system, he pointed out the shoddy work on my dryer vent system by Waterworks.
Waterworks installed a new wall water heater in our home in 2017. Waterworks used several feet of foil venting to reroute the dryer vent system. (Every dryer has a warning not to use foil venting.) Waterworks also adding so many angles and turns to the foil that it makes cleaning the venting system impossible. They've also they have created a fire hazard in our home.
When I called Waterworks about the issue, their customer service rep told me I would be responsible for any service calls made to my home to review their work. When I complained about the charge she spoke with her supervisor and then came back and said if they send out a service person I would be responsible for any repairs that are required.

Additionally, I asked to speak with the owner or the supervisor. Not sure it the owner was there but the supervisor refused to come to the phone.

Terrible customer service.

I'm not done with this issue!