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Marcelino Aguilar

3 years ago

I needed an oil change on my 2015 Ram. I have del...

I needed an oil change on my 2015 Ram. I have delayed going earlier in the month due to my not making time for it . Well we haved planned a trip to Phoenix to watch Spring Training baseball for my girlfriend's birthday. I called the afternoon before we were scheduled to leave hoping they could fit my oil change early the next day. Jim the service rep told me they were busy in the morning. When I explained my situation to him he offered to have my oil change and inspection that very night. He went beyond anything I could have ever asked for in a service rep. He put the customer (me) first and even though he did not create the problem he was more than willing to do what ever it was going to take to make it right for me. AMAZING CUSTOMER SERVICE.!

THANK YOU!!!

#customerforlife.

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