Robert Gahagen

Review of Audi Plano

Went on line, identified the car/vin I was interes...

Went on line, identified the car/vin I was interested in, called the sales rep and made an appointment to see the car, went to the dealership and sat in the car for 40 minutes discussing the car details, gave my car up for a trade in evaluation, and then sat for an hour to finally be told my car was sold to another person. Clearly a broken process where the right hand does not have a clue what the left hand is doing. The sales rep was not at fault and was as upset as I was. Eventually was offered and accepted an alternative vehicle. Either Audi puts in some Lean visual management in place or they update their sales systems to avoid this situation happening again. Great car, crappy process, embarrassed sales team, very poor customer experience......