Brittany Frysinger

Review of PC City of Westminster

DO NOT USE THIS COMPANY. In early December 2020 I ...

DO NOT USE THIS COMPANY. In early December 2020 I brought them my laptop to fix. The touch screen had shattered and the metal next to the HDMI port had bent during travel, making it impossible for me to use the computer. When I brought it in they told me they could have a new screen for me and adjust the metal around the HDMI port in a week. I waited a week and no response. I actually had to call them to get an update. When I called, the associate who answered told me that they had ordered the wrong screen and so had to place another order for the right one. I was frustrated but there wasn't anything else I could do. Then he deepened my frustration by telling me it would be ready between 12/30/2020 and 1/2/2021 because of Christmas. I called on 12/30/2020 to see if the part had arrived and the associate told me that now it wasn't projected to arrive until 1/6/2021. Great. So I continued to wait. On 1/4/2021 I got a call that said the part had arrived and the computer was ready for pick up. When I got to the store I noticed right away that the bottom of the screen appeared different. It has a glue substance showing. When I pointed it out to the associate he just shrugged it off and proceeded to tell me my total. I was shocked that he actually expected me to pay full price given the error made by PC City to get me the correct screen. I pointed out that they had ordered the wrong part for me and I should be given some kind of discount. He told me that there was nothing he could do and I just had to pay. The next day I was working on the computer and noticed that my screen is starting to pop out a bit. This was not an issue when I brought the computer in. I called and asked to speak to a manager. He told me that I could bring it in and they could clip it back into place. When I then told him about how I was charged full price even though I had to wait 4x longer than I should have to get my computer, he simply told me that "mistakes happen" and that he would not offer me anything. I then told him that not only did they order the wrong piece and make me wait longer, but that the quality of work was subpar because of the glue in the bottom and the screen popping out. He continued to tell me that he would not do anything for me regarding the price and that he would only help fix the popping-out screen. I think I'm just going to take it to Best Buy and see if they can help me. I wanted to support a non-corporate business, but will never take any electronics I have back to them again.