Made an appointment and took time off work to have...

Made an appointment and took time off work to have them look at a trim piece on a new Tundra I had just bought. When I came in, "Alan" told me he would order the piece rather than send me wait and call when it came in. I got a call the next week asking why I never showed up for my service appointment. I called the dealership and left a message for "Alan" but did not get a call back that day. I called again and left a message, still no return phone call. I called the front desk and explained the situation, and they transferred me to a different service manager. I left a message. Again, no return call. My take--they don't want to do service work and they gave me the run-around. What good is a Toyota warranty if they won't honor it?!