Worst customer service. I ve called TWICE!!! This ...

Worst customer service. I ve called TWICE!!! This place is trash. If you have a 401k please check who they have as a company. I recently left my job and this are my savings they re playing with. The woman who I spoke to today said they needed to verify with my employer the date I had left. My last date was the 5th of October of 2020 and they still can t move along with the process. That I filed same day I left. I asked if I could provide a sign letter made by my employer and she said no. That they were gonna take their sweet a** time I guess.