Lisa W

Review of Kaiser Permanente, San Diego D...

The GI area is 5 stars. Dr Chen is great. He was c...

The GI area is 5 stars. Dr Chen is great. He was caring, listened and suggested a bunch of stuff. So no complaints there. It s the laboratory department. Usually they (or at least the one in Carmel Valley) are very good. But these people... I sat and waited 30 minutes for them to call my number to pick up some stool kit 1/30 at 4-ish. Seriously!! That should take like no more then 10 minutes. At 30 minutes I was so frustrated and open the entrance to the lab and saw NO ONE. Not even a staff! I was like I m waiting for NO ONE to call my number! Then at 35 minutes I got so frustrated and open the door again and was like Hello?! Is anyone working?! And in the back I hear the 2 staff talking and giggling like nobody was important, they heard me and said we re busy right now and will be with you... yeah. A minute later they come and decided to work and called my number. The female staff was not friendly, and her male supervisor was just as uncaring as her. No apology for the abnormally long wait. Nothing. They don t care about anybody s time. Picking up a stool kit shouldn t take a total of 40 minutes when you are the only patient in the lab. Horrible. I will not come back to this particular Kaiser. They should really care about customer service and wait times, like Scripps. Scripps has a rule of not waiting for more than 15 minutes. It s no wonder everyone hates Kaiser. I should have listened to my coworkers and chosen the other health provider option. I will probably switch health insurance when it s time to reselect. And sad thing is nothing will happen to those lazy employees, they will probably get promoted.