Evan Alvarez

Review of PHH

One of the worst lenders/companies I've had the mi...

One of the worst lenders/companies I've had the misfortune of working with. After inheriting an existing mortgage and attempting to pay it off, every step of the way has been rife with confusion, miscommunication and antiquated delivery systems. First, the company lacks a standard integrated process for tracking information. When something goes wrong or you get cut off on the phone (or can't speak with someone), you have to start the claim all over again. Second, documentation takes weeks to months to receive; this is NEVER explicitly communicated unless you ask. Further, and throughout my experience, customer service has been abysmal and lacking in interest and/or consideration for lenders' concerns. Specifically, massive amounts of money, home ownership, and related projects are treated with the same temperament as a cashier ringing up your tomatoes the grocery store... I strongly encourage those in need of lending services to look ANYwhere else.