Arrived 30 minutes late for an appointment for tir...

Arrived 30 minutes late for an appointment for tires and alignment. I asked the service personnel if they still had time to take care of my truck, he assured me that it was no problem. So at 10AM I turned my keys over to the service personnel. It is a nice clean operation with multiple service bays. I watched as they immediately put my truck on the lift, removed the wheels, and there it sat for over 2 hours before it was touched again. In the meantime I watched several trucks that came in after I did receive their service and leave. So I asked the service technician why my truck is taking so long for a set of tires, and why it has been setting on the rack for over two hours untouched, he responded with an apology stating that service orders have been shuffled and somehow mine got on the bottom. He also stated that it takes an hour and a half to do a front in alignment and he felt sure they completed the alignment first. I told him that I m not the best mechanic in the world but I ve never seen a front alignment without having the front wheels on the vehicle and since mine has been sitting for two hours with wheels off I seriously doubt it has been aligned. He excused himself to check on my truck.

When he returned he stated that it would take an additional hour and a half to complete the mounting and alignment. I responded that I did not have time. I ask him to return my truck now or mount the tires as quickly as possible so I could leave.

At a few minutes after 1 PM, A total of three hours later they presented my truck, the service technician stated that he would pick my truck up at my convenience align the front end and return it, however I live over 45 minutes away so I don t see that happening. Next when he presents the bill he tells me he has discounted my bill from roughly $1500-$1300 To offset the inconvenience. That being said I told him I was quoted 1300 over the phone, and he was charging me exactly what my quote was without discount. Obviously at this point he thought he would finish my unpleasant visit by lying to me. In business that is the kiss of death, one time is enough.

Being in business myself I understand you have one chance to make a first impression. My first impression is not favorable and I will not be back.