Lisa Stranz

Review of Indigo Real Estate Services, I...

Horrible property management company. Avoid their...

Horrible property management company. Avoid their properties at all costs. They are unresponsive to tenant issues. Update: Indigo replied to my post asking me to email them with specific concerns. I have tried to contact them, no one has responded, so a detailed description of my concerns appears below:
I live at City Center in Lynnwood.
What used to be a lovely new building is now quickly becoming a dump. I have communicated my concerns with the manager here, and with the property management company, Indigo, and neither has been responsive to concerns.
The manager here, Carmen, has an answer covering City Center for every concern I have expressed to her. She says the place is not deteriorating, yet admits she doesn't have time to walk the property. For a two year old building, this place is terribly run down!
The floors & carpets are filthy, and the elevators are equally filthy on a regular basis. The manager says that the carpets are vacuumed every day, yet the hallways are, maybe, vacuumed once a month, and the lack of cleaning and care is ruining the carpets.
The manager states the lobbies are cleaned once a day, yet the 196th St lobby floor is generally a dirty, sticky mess. For instance, there was cat pee in the 196th St lobby for several days after a late night fire alarm evacuation. If the lobby was cleaned everyday, the cat pee would have been gone the next day, but it wasn't.

The pool has been closed for a month AGAIN as it was last summer. The big flower pots on 196th St have never had plants in them (just dirt and volunteer moss growing).

Both garage doors have been broken for over a month, and may be fixed in "6-8 weeks". One door is propped open while they are both broken so residents who pay $100/month to park in the dimly lit garage can get in and out, yet the open door allows unlimited access, not only to the garage but to all resident areas in the building, to anyone off the street. The controlled-access they advertise, is completely comprised by these garage door issues. When asked about the pool and controlled-access not being available to tenants here who signed a lease and are paying their rent, the manager responded to me in an email with:

"The controlled access, pool, and hot tub are all amenities. As I mentioned, those items are not included in your rent and we have the right to take them away at any time for any reason".

Your parking spot in the garage can be changed at any time also. Read the lease very carefully. When I signed, I had access to ample sized parking spots, months later I was assigned a spot big enough for a mini-cooper, maybe. I had to park blocks away for over a month until someone moved out and I was assigned a normal sized spot in the garage.

If you live here, and need something fixed, be prepared to wait a very long time. Every time the garage doors break or the pool is down, we are told there is just no way to fix it in a timely fashion. There always seems to be a part that has to be special ordered from the manufacturer, and according to management, that takes months.

Several of my neighbors have had their washing machines break down. They were instructed to use a washer in other, vacant, apartments for MONTHS, rather than the employees here repairing, or hiring someone to repair, their machines. One neighbor waited five months for his washer to be repaired. Another over three months.

The staff here is VERY small for such a large complex. Although the maintenance staff is friendly, they appear to be simply overworked and seemed more focused on making over vacant apts and are unable to keep up with cleaning/repairing the common areas and current tenant units.

The rules are often broken by residents here, and management seems ineffective at enforcing the rules. It's advertised as a non-smoking community, yet often the halls are stinking with smoke. Residents are allowed to keep doormats and plants outside their doors, even though these are against the rules & stated as fire hazards in the lease.