Not even one star, the service is terrible, THEY ...

Not even one star, the service is terrible, THEY DO NOT TAKE CARE OF THEIR CUSTOMERS, they just collect your monthly check ($280.50), the Jacuzzi used to take 40 minutes to heat up, now it's 2.5 hrs and it's still 65 degrees, what is that?????????????? Also I was out of town for spring break (7 days) and I asked if they would bring a pool cover pump while I was gone, because the one I had was not working... and NOTHING. When I returned home I found the same one I had left and the pool cover was about to tear from the rainwater. I AM VERY DISAPPOINTED WITH THIS COMPANY.