Jo Rudd

Review of Newitts

The service that I received from Hewitts was great...

The service that I received from Hewitts was great, the service that I received from Hewitts courier company was diabolical.
The parcel wasn t even delivered to my house it was taken to a house 5 doors away as he couldn t be bothered to park outside my house. The courier then didn t even bother to leave me a calling card to tell me where my parcel was!!! Then checked the website to try and find out where it was and it told me that I had signed for it, even though I was at work!!!
Couldn t get hold of anyone at the courier company as the parcel number that was given wouldn t work on their telephone system!! I contacted Hewitts and they spoke to the courier company and they were supposed to be coming back to sort it out, spoke to my husband and said he was going to get the parcel from the other house, but never came back!!
I had to chase around to find my parcel, so really disappointed and it will prevent me using Hewitts again as I do not want to have the same issues with the courier, which is disappointing as I work for a school so will need to replace kit etc in the near future!