Kim Vanlandingham

Review of butler chrysler dodge jeep ram

Our salesman Chris was very nice. Seemed sort of ...

Our salesman Chris was very nice. Seemed sort of green but he tried really hard and sometimes that means more than having a bunch of useless knowledge. The manager paid for lunch for my family and myself because it took a very long time for things to get completed. That was a really nice gesture.
The problem is the left hand doesn't know what the right is doing. When I called I was left on hold and no one ever came back. Every time I called. It seems like the communication just breaks down. I think everyone is very new so it wasn't as smooth of an experience as I am used to but I would give an A for effort. The bad part is the maintenance department. I think the guys name was Doug I dealt with and he wasn't very nice. There were things I wanted to have checked out and he didn't fix them. I had to bring the car back for some extra things and it's like the concerns I had were ignored. I was also bringing it back for leather seats and I was told I would have a car to use for the day. I was ready to walk out the door to go up there and I got a text telling me there was no car for me. Again lack of communication which I think stems from the service department. Folks are really nice there but it was sort of a stressful experience. I didn't feel comfortable throughout the process. Also I found out my car was in an accident and it was never disclosed to me. I decided to sell the car I just bought because it didn't run well. The dealer asked me if I knew it was in an accident and of course I said no. I had a ton of equity from the car I traded in and now was upside down because I was overcharged. Do not go here to buy a car.