Picked the perfect carpet primarily brown, they in...

Picked the perfect carpet primarily brown, they installed an absolute different silver carpet. This is after they called me on the install day to tell me that they didn t have the carpet and didn t know if they made it anymore. The next day it suddenly showed up and I was appalled when I saw it completed. Customer service is pointless, and all the managers do is try and prove they installed the right carpet. They will go as far as having another salesman come out with the samples changed on their boards. The website looks identical to what I wanted and they claim the brown sample looks Identical to the silver and black carpet installed. Biggest scam company ever. Probably should have checked out the reviews before calling empire. Do not try and work with them to fix your issue, just go straight to your lawyer and mark the charge as fraud. Cause they are fraud.