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Lost in Foundtv

4 years ago

Subject to change.

Subject to change.
(During 1st Sep to 3rd aug) Saboten con.)
Unfortunate events led to being charged for self parking???
Valet amazing and friendly, except for one individual.. they already know who I am referring to.
Phone in room came unplugged

Nice location, great atmosphere, especially in the drive through/ luggage area. Great organization and efficiency otherwise.

Security is meh in regards to searching bags in terms of thoroughness, but the lines sure stay moving.

This is the nicest hotel in Downtown Phoenix in terms of location and the events they host.

Unfortunately paying a premium for the room doesn't get you a FREE spot in the garage?
Let me phrase once more. Arrive on check in date and was told garage was full.
Cars come and go.
Spots open and close by the moment.
Why is the sink too low pressure?
Why was my free parking not Free?

To be continued.
Rating subject to change.

Rooms smell nice and are clean though and check in staff couldn't be better.

The only real discrepancy is the poor coordination between Valet parking and Hotel staff (they are two separate companies/entities)
Corrected.
Valet was amazing and bellman. Service excellent.
Irwin, Chris Miller, Vince, Kyle, and Mike are professional, kind, and expedient. The customer service you dream of when you come to a hotel for these events.
WIN

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