Mar Colburn

Review of TuGo

My husband and I purchased extra days on our Trave...

My husband and I purchased extra days on our Travel Insurance just prior to the pandemic. Before we even got to use any of the extra insurance we purchased, the Canadian government ordered Canadians to get home to Canada. We went home weeks early. My agent contacted TuGo to request a refund for the extra unused days insurance due to the unexpected pandemic and the eminent cancellation of flights home. TuGo responded that they had just too many requests to go through them all, therefore; they were sticking to the policy for all requests. So, they do not have to pay employees to go over the requests, nobody is travelling, nobody needs travel medical and TuGo has no time for their customers.
I think it is time to look for a more caring insurance company. For a huge company the "grab the dollars" mentality at this disasterous time for many people, I find the extent of their greed to be less than honorable. The only reason we gave them a 1 star is that there is no zero.