R

NOT RECOMMENDED! I reserved an expensive suite for...

NOT RECOMMENDED! I reserved an expensive suite for 3 days. When checking out, Hotel Corque charged an extra 'Business Improvement District Tax' making the bill greater than the guaranteed price for my stay I had gotten when I booked through Hotels.com When I showed the clerks my guaranteed price for my stay on the Hotels.com confirmation, they said there was nothing that could be done. I asked to speak to a manager and Joseph the manager on duty, agreed that the Hotels.com price included the notation "Including taxes and fees" in the amount I was supposed to pay the property, but said there was nothing he could do about the additional taxes being charged and charged me an amount greater than my guaranteed rate. He was rude and dismissive to me in this interaction. This is unacceptable. A guaranteed rate is supposed to be a guaranteed rate.

Comments:

No comments