We recently took our Suburban to Vaden when the ch...

We recently took our Suburban to Vaden when the check engine light came on. We had a 12 appointment but dropped it off in the morning. By 4pm we still hadn't heard anything from the service department and we had to call them. They had still not run a diagnostic and said they would have someone call us shortly. No one ever called us back so we called again at 5 and they said they would have to look at it tomorrow. I don't know who can be without their car for 2 days but I can't. They said we should just come pick it up then and never offered us a loaner car or anything. So we had to drive back from Richmond Hill to pick up the car. We found another dealership who found the problem within an hour and offered us a loaner car while they waited on a part. I won't be going back to Dan Vaden.