Adrian Lee

Review of Businessolver, Inc

I've been lied to, given misinformation, and let d...

I've been lied to, given misinformation, and let down every time I contact my Cobra representative. I have recordings, they also have recordings but it means nothing even though they made mistakes. I lost coverage for several months because of their incompetence. I made payments that didn't go through. I called over the phone to get it resolved and was re-assured it went though, only to know that it didn't and my coverage was terminated. Appeal for reinstatement took 1 whole month. YES! 30 days is what's standard. I'm still not covered to date, it's been 3 months of issues and paying online is no longer an option for me. I can't even get someone in charge to speak to me and acknowledge that they screwed up and made me loose coverage for months. Talking to the reps got me no where. I have no choice but to continue paying for coverage because they took my money already despite not being covered at all for the last 3 months. It's virtually theft and they say can only retrograde coverage by 30 days. I was never covered to begin with.

Every time I call, it's someone different and they aren't helpful with any kind of resolution of issues. Linsey, Payton, Dallas, Miles, Stacey were people who seemed helpful but were not. Any real decisions are made by other departments whom you can't talk to. Very emotionally frustrating and stressful to be in this situation. I wish they can move away from their current payment system. Call me before terminating coverage despite my previous attempts to make payments. And actively follow-up and quickly respond to decisions such as appeals and other issues alike.