I have been trying to view my mortgage balance for...

I have been trying to view my mortgage balance for about a week now. The online system does not recognize my loan number. I waited on their corporate line on hold for about 30 minutes and decided to call the local branch. The guy who answered was a complete jerk (I would use a different expletive but am trying to be polite) and ended up hanging up on me without providing any information. He clearly felt he was far above helping me. As I write this, I am another 30 minutes into holding on the corporate line. This should not be this hard and I am extremely disappointed with the support from Direct Mortgage Corp.