Matt Yo

Review of UnderWater World - Mooloolaba

The older female receptionist wouldn't accept our ...

The older female receptionist wouldn't accept our online purchased tickets via our smart phone, has to be printed at home prior to arrival although printers were seen available and could have been easily emailed and printed at reception. We Travelled all the way from the Gold Coast to be told this.
Not happy with the way we were addressed as young parents and the customer service we received. Very unsatisfied hence the 1 star review.
We will be following up a refund in full with a formal complaint.
Our daughter is very disappointed as are we. It's also her birthday today. Cheers again.