fred timer

Review of Independence Harley-Davidson

The staff at this store is amazing! Everyone from ...

The staff at this store is amazing! Everyone from the sales team, to service, to the two little ladies at the front desk when you come in. I was greeted with a smile and endured great customer service. I always feel like I'm at home when I'm at Harley, especially with the energy from many of the employees. With that being said, the reason I only gave one star is because of the level of rudeness I experienced during my last visit. Not towards me, but the employees. I witnessed the way someone I assumed was a part of the management talk to their employee, it is enraging honestly. And to do it in front of customers is not only embarrassing for the employee, but also very uncomfortable for customers. I'm sure the woman didn't know I could hear her, but that is still no excuse to talk to anyone rudely, especially not your own staff. I asked if I could speak with the general manager to express my concerns, but he acted like he didn't even have 5 minutes out of his day to talk with me. Never even looked up from his phone when he was asked if he could speak to a customer. I was absolutely appalled, no wonder some of the employees are so rude, their general management is just as bad. No leadership from what i've seen, and I've been a customer at Harley for years now. Very disappointed.