My wife and I literally have nothing negative to s...

My wife and I literally have nothing negative to say about our experience and the people we worked with. I don't like writing reviews where I don't have any constructive feedback, but in this case I had to make an exception because we really have no constructive feedback to give.

CUSTOMER-CENTRIC CAR DEALERSHIPS ACTUALLY EXIST!!! Michael Kraman, Jerry Bates, and Select Luxury truly understand the importance of customer service. They really run a top notch operation and it all shines throughout the whole buying process.

My wife Casey and I had been to 4-5 dealerships before coming across a Hard-top convertible BMW we were interested in online. Michael & Select Luxury were very knowledgeable and descriptive over the phone... they have a photographer that covers about every inch of the car before uploading photos. I spent over 50 hours researching and looking at cars online before jumping on this one. They were so competitively priced, my wife and I opted to drive 4-5 hours to pick it up. And I'm glad we did... the whole process was very open, pleasant, and free of any uncomfortable pressure we got from the dealerships. We thought we were just getting a good price, but we got so much more from our experience with them. ALSO they were extremely fair on the trade-in price. They offered the same amount for our trade-in as the dealership was willing to give us.

Right away we both could tell they run a quality operation. Very nice cars in their lot that were all in tip top shape. We will absolutely work with Michael and Jerry in our next purchase. Michael even called us up when a few hours had passed our expected arrival time... he was legitimately concerned and wanted to make sure we hadn't gotten in any sort of accident. But we were just running late :)

Jerry Bates was wonderful to work with too. My wife and I are 30 and this was the first car either of us had ever financed so this was all new to us. Jerry walked us through everything and answered all of our (many) questions. I was surprised how streamlined he had all of the documents set up to print out and get you in an out in about 20 minutes. We have had a few questions come up since the purchase and they are always available to speak via phone or answer your emails withing an hour or so.

I really felt like I dealt with an honest family run business in an industry that gets such a bad wrap. Select Luxury is a breath of fresh air that goes against that grain. Keep up the good work guys... see you again in a few years!