This was by far one of the most disappointing and ...

This was by far one of the most disappointing and frustrating experiences ever. The lines of communication at Methodist are simply unacceptable and deplorable. The events went as follows:

1. ER Dr. finally came after 3 hours ...the night nurse was great and made up for that
2. Patient was admitted and sent to his room and the room was not ready (that was okay BUT)
3. Patient could hear workers fussing, laughing and discussing the situation loudly as he lay in the hallway
4. Patient finally got in the room and had to move himself from one bed to the other in spite of the fact that the task exacerbated the pain
5. Nurse Phung came in speaking loudly and unprofessionally just RUDE. I became respectfully assertive as well. The patient needed help and she was LESS THAN CONCERNED
6. When asked to do ANYTHING she was rude and nasty
7. The Director of Nursing had to be contacted to get meds and attention (Julian/Director was very attentive and professional during the process) Things got done.
8. Fast forward to the next day and start the battle again....YES BATTLE
9. ASK FOR HELP FROM ONE DEPT. AND THEY TELL YOU WHAT THE OTHER DEPT. IS NOT DOING
In the mean time, the patient suffers because he is told that no one can make contact with the pharmacy AND no one knows how to operate the PCA pump
10. The Director assists again
11. Meds arrive almost instantly when the Director is mentioned
12. All of a sudden one of the workers who could not operate the PCA miraculously learned the process

Through all of these acts, the patient suffered and was neglected. This experience was more than a notion.
It is so sad and unacceptable that the culture of the staff in this hospital is not patient centered. DIFFERENT FLOORS SAME CULTURE. I don t care must be the staff motto. There were a few good staffers. But, the less than desirable staff members drowned them out. Things must get better here. People die needlessly when there is a lack of communication and a sense of who gives a rats tail among some staff members.