Lovely atmosphere, great staff, nice communal area...

Lovely atmosphere, great staff, nice communal area. However I woke in the morning heavily bitten. I was certain it was bed bugs, but when I complained they blamed it on mosquitoes. Surely neither should be present? Needles to say no compensation was received and I thought the entire situation was dealt with poorly. I have stayed in many hostels in Amsterdam and have never been bitten. Im disappointed to say this was my worst experience of a hostel in Amsterdam. I often stay at StayOk and though both clinical and impersonal it is impressively clean, cheaper and has a better breakfast. If you are going to charge a premium for a "boutique" hostel the bare minimum you could do would be to make it hygienic.