Ranelle Lucina

Review of Five Star Tours & Charter Bus ...

Never picked us up. Never called to inform us ther...

Never picked us up. Never called to inform us there was a problem. They offered another bus to pick us up an hour later, but it wasn't guaranteed, nor would they have been able to adjust the prices for what we agreed upon. Ended up having to cancel due to multiple reviews of people being left stranded--I wouldn't want that for our group or anyone else. They did issue us a full refund, which is why I gave them one star.