Richard

Review of Arcadia Energy

I found out about Arcadia Power through a Mother J...

I found out about Arcadia Power through a Mother Jones article/advertisement. I signed up for Arcadia entirely online. I gave them my power company account information and they said they would take care of everything. Except they didn't. They did not cancel my enrollment in my power company's green power plan. So for the last few months I've been paying for two green plans until I happened to see the charge on a recent bill. All Arcadia needed to say was something like they'll take care of everything except cancelling other green plans that I may already be enrolled in. Instead I'm out an extra $100. I'm really disappointed in Arcadia. They are not customer friendly. When I called Arcadia about this, all they said was that I'm responsible for cancelling any other program, and had no comment about the their reassurance in the online enrollment that everything would be taken care of.