Keiko F.O

Review of Vins De France Hong Kong

Always inaccurate and illogical. Every info, I che...

Always inaccurate and illogical. Every info, I checked in advance via email correpondances and pre-approved but once I visited their counter to submit doc, staffs told me a different story and what was confirmed in the email was a mistake. I ended up wasting quite a money for flights etc as they won't consider compensating for their mistake nor say sorry. They also chitchatted in French and laughed at me when I actually understand French.. very unprofessional. I thought of writing to Mr Eric Berti directly as the whole fact checking was taking too long, and different staffs said different things which makes it very difficult to action on as a counter appointment can be made online once every 10 days or so. But at the end I decided not to as it could be cultural. Most of receptionists had a bad attitude except one Asian French lady who was relatively more apologetic for the whole thing. I hope I'm the only one who ever have to experience this mess.