My dad called me at 6am told me that his emergency...

My dad called me at 6am told me that his emergency alarm was going on for 15 minutes or so and he had press the nurses button for help and nobody had come , he ask me if I can call the hospital to see if someone can come to his room for this annoying alarm , call the main number and the receptionist was not of any help she said that if my dad can press the nurse button he will get some help and I told her he had done so and no one as show up I ask her if she can call someone from that floor to help him she was just not helpful at all!! Imagine if my dad was in an emergency help !! She just told me to tell my dad to call the hospital so she call tell him how to press the nurse button really!! I Thank all the nurse out there working so hard in this pandemic situation ) but this situation were sift get changed they must have a better system and a better customer service that really want to help.