A Google User

Review of Alliance Graphics, L.L.C.

Good work done at a decent price. Why only one sta...

Good work done at a decent price. Why only one star then? Customer service is literally awful. Bottom line they don't do what they say they are going to do and caused me all kinds of headaches. Despite the quality work, overall it's a negative experience.

I had a batch of martial arts uniforms I wanted embroidered. The person I talked to on the phone was distracted and seemed annoyed that he had to talk to me, answering questions as short as possible. But I was able to get him to say that it was okay for me to ship the uniforms directly to them, and that it would take "about a week." Famous last words.

I called two weeks later. By this point the uniforms had been there one week already, so I thought they might be ready. The lady I talked to was nice enough, but had no idea about any order of mine. I had to give her the tracking number so she could confirm the uniforms had actually been delivered, then she went back to search for them. Eventually she found them and no, the job was not done and in fact had not even been started. She apologized and said they had "gotten behind" because some "big orders" had come in. She said to call next week.

Next week rolls around, I call... The order isn't ready. That's when I decided to never do business with Alliance ever again.

The next week after that, I finally got my order. The work was done well, but the uniforms were completely disassembled - nicely folded but jacket, pants and belts were all separated, and the individual plastic bags they were delivered in were nowhere to be found.

I'm sure they won't mind losing my business though, they don't seem to care about it at all. If you're prepared to wait forever and be treated like dirt, go ahead and give them a call.