This place seems to be very hit and miss for peopl...

This place seems to be very hit and miss for people as far as experience goes. For me, I was skeptical to go because of how many poor reviews there were but due to time and financial circumstances I figured I would give this place a shot.

The initial phone call to make the appointment was frustrating. I don't know much of what happened because the lady on the phone spoke so softly I couldn't understand what she was saying. I tried booking my appointment online but nothing comes up for my services (Trangender services). I'm skeptical to call again to make an appointment and ask questions for fear of the same problem. I also don't have a vehicle so going there is difficult for me.

As far as the actual appointment was concerned, I was very pleased. There was one nurse working the front desk that seemed frustrated when I went to sign in, but the nurse I spoke to when I did my paperwork was very friendly and kind. It took a while to see me, but I expected as much to be honest. The staff was extremely respectful and also used my correct pronouns (he/him/his) and preferred name (Tristen) the entire time. The only time I used my legal name was to sign official paperwork. The nurse that did my intake, blood work, and HIV test was also very nice and made me feel welcome. The Nurse Practitioner (I forgot her name but she was an elderly lady with short, blonde hair) was the best I've ever had. She was very understanding about my dysphoria and respectfully looked away while she did my physical exam which I had to do nude. Something I also want to give them kudos for is the Nurse Practitioner recommended I take the depo shot not necessarily as a form of birth control but to help stop my period (since depo has been known to stop them) to help with my dysphoria. I thought that was very considerate and something that most practitioners don't think about when speaking with transgender masculine patients. Something I also liked is that my blood work was done on site. I didn't have to make an appointment somewhere else and have the results sent over. Very efficient.

One thing that wasn't so great was the price tag for the visit. I don't have insurance so I had to do self-pay. It was $200 to walk in the door (which I knew before since I managed to hear that part over the phone) plus additional costs for any tests or labs done. My grand total ended up being $312 for everything. They said it could be an additional $67 for labs, then I agreed to do the HIV test which I believe they said cost $35. So, with tax I guess that's how it came out. It was just a lot more than what I expected to pay. Other than that I had a great visit and would recommend this place to any trans individual who is looking for an understanding, friendly, respectful staff.