I've been a Courtesy Chevrolet Service Department ...

I've been a Courtesy Chevrolet Service Department customer for over 12 years. I've had two Silverado trucks serviced there. My last two visits left me feeling like a number not a valued, long term customer.The service tech never gave his name, I had to ask for his card finally on the second visit. He was not interested in hearing how or what happened to prompt me to bring in my truck. He saw it was leaking coolant. That was all he needed. Got me a shuttle and shipped me out. I spent literally 2 minutes with the guy on the last two visits. I enjoy long term relationships when it comes to my vehicles. It gives me a sense of confidence when work is being done. After 12 years, I'll be looking for another dealership. The only explanation I can think of is they must be under new ownership. I can't speak for their sales team. The service team is not even on par with a Firestone. I contacted them on their website to let them know about my experience and give them the benefit of the doubt. They have my info. I've not heard back from anyone beyond an automated response trying to get me into a new car. It was not like this in the past. I will not be returning.