I don t make a habit of returning or complaining a...

I don t make a habit of returning or complaining about products I have purchased, when I spend top dollar for quality I expect these things to last and new clever ideas like this to be tested. After purchasing a new design of a sofa (the Flipside Sofabed) that folds out to a bed in initial launch of the product the lack of support that most sofas have proved a fatal flaw. The folded cushion does not last and the foam has sagged where it is most convenient to sit. The sofa is now uneven and very uncomfortable to sit on. When I complained to Peter of Style Garage he was rude and defensive. Not even seeing the sofa or coming to see it for himself he just made a decision that my claims were not valid. I tried again recently and was told by the customer service representative that I should get a re upholsterer to redo the foam. Pretty funny that now I should get it reupholstered re-stuffed. Once again, product flawed, customer service poor, and cost high. Stick with a reputable supplier with better customer service.