Amit Balwani

Review of ITC Welcomgroup Rajputana Sher...

Thanks to Yatin who saved the day otherwise front-...

Thanks to Yatin who saved the day otherwise front-desk was hell bent on ruining it.

1. Front desk said they do not accept Aadhaar as ID proofs but PAN is fine!! Really?
2. Bluetooth speakers are not allowed in the hotel, keep it in your car or keep it with the reception. This is the first time it has happened to me!
3. Without asking, we were given 2 smoking rooms with unbearable smell of smoke. A family travelling with 2 ladies given 2 smoking rooms without being asked by an ITC hotel. I would say it's a blunder. Yatin was more than kind to give us complimentary coffee and an upgrade one one of the rooms as an apology.
4. Breakfast at Jal mahal: Better you have breakfast at a street food joint rather than at Jal Mahal. It was nothing short of fish market. Tables with seating capacity of 6 or 8 were vacant but not given to us for no reason (a family of 4 adults, 1 kid). Not even one butler came to us to ask for any tea/coffee/live station order. We had much much better experience at Marriott and Radisson.
5. Wifi is paid if you do not book from hotel's website. Charging Rs. 300 on an 8500/day room is an eye sore.
6. Elevators are too far away from the lobby for elderly.
7. Front desk doesn't take pains to tell you about the property and various facilities. There is no easy map about the property. Most likely you would come back without knowing about the Spa, gym etc.
8. Some basic channels like STAR PLUS were missing.
9. Called housekeeping for a malfunctioning kettle but no-one picked up.

Things that saved the day:
1. Grandest lobby
2. Yatin from the hotel staff
3. Property interiors and amenities in the room
4. Central location