Tara Rhymer

Review of Omni Charlotte Hotel

We will never stay at this hotel again. The room ...

We will never stay at this hotel again. The room we were given on the 7th floor smelled like smoke and was not too clean. We stayed for 2 nights and never had our room cleaned the 2nd day. It was getting late in the afternoon and asked a staff member if we could at least get clean towels and that never happened. When we returned to our room, the Do Not Disturb sign was hanging on our door which we did not put there. After checking out and reviewing our receipt, there was a charge for the Trade Bar on the first night we checked in, which we NEVER even ordered anything at all from, merely walked through the bar to get to other parts of the hotel building. I called and was directed to speak to Hector at the Trade Bar and his excuse was it was probably an open tab that the guests before us had and was never closed out and therefore was charged to the next guests in that room...lucky us. He stated that they get so busy they cannot close all the tabs out in real time. Really??? Omni...I have never had this happen at a Hilton property or any other hotel brand for that matter. He promised it would be taken off my bill and someone would contact me the next day. That of course never happened. The charge was never taken off my bill. I just got off the phone with someone at Omni, explained the whole thing again, that we NEVER even went to the Trade Bar during our stay. Her response was, so you never had a burger, drinks or anything? NO WE DID NOT!!! Supposedly we will be reimbursed in the next 7-10 business days, we hope! I also told the staff member that I spoke to that our room was not too great and smelled like smoke really bad. She ignored that comment totally but did say well you are all taken care of, have a wonderful day. It was just a bad experience at Omni Charlotte, very very extremely disappointing. Just be sure to check over your receipt well if you stay here and maybe request any floor but the 7th floor which maybe used to be a smoking floor, it still smells like it is anyway. I will never ever stay at an Omni property again. Very expensive & not worth it!!!