Via Benefits is a horrible company to work with. ...

Via Benefits is a horrible company to work with. I am a 74 year old GE retiree. I am fighting them constantly to pay for my benefits GE has provided for me. Recently was declined for my over the counter insulin I get at Walmart. Submitted like I have for years. Supervisor Janet Dudley told me that Via benefits has been paying me...wrongfully for years. I tried to explain that my insulin is over the counter....did not want to listen. I cannot believe that Via does not have people in place that know what they are doing!!!! I have read my manual and I know that GE guidelines covers my Diabetic insulin and supplies!!! Please can someone please help me?? Someone needs to be responsible!!!