Zaynab C.

Review of Susquehanna Trailways

Terrible customer service. They are rude and talk ...

Terrible customer service. They are rude and talk down to you. They keep you on hold for a long time. The bus was very late and the driver didn't accept my ticket just because it wasn't printed out. I had my receipt printed out. When I was told that they don't accept tickets on the phone I went to the website to check. The warnings are barely noticeable on a phone. They're giving me a hard time settling this matter. I regret using their service.