I have always wanted to experience the Sorento s F...

I have always wanted to experience the Sorento s Fireside Room. I stopped by with a girlfriend yesterday after work and was in aw how beautiful the decor and architecture was. I was not impressed one bit with the service. The young man at the door and the gal at the desk were very warm and welcoming. The young man who was the server finally took my order after 15 minutes of watching him walk around an mostly empty room. Perhaps he was busy somewhere else?? Fast forward 20 minutes girlfriend arrives, room starts to fill up during happy hour and 40 minutes later he stops by after ignoring my eye contact to come over and asks her drink order. We never ordered any food because he never came back. Another young man served our white wine. Disappointed with the experience. Looking forward to returning and experiencing the wonderful service the Sorrento is known for.