i book the delivery through a global server so i d...

i book the delivery through a global server so i didn't know they where going to use GLS to delivery my parcel. when i discover it and read the reviews online i really wanted to cry, everything was now paid and i didn't have that much time anymore.
the call centre of gls its terrible the woman was already angry when the call start and she was kidding not in a funny way of a serious problem.
at the end the delivery went good, like they said in 3 days the parcel was in my home from Amsterdam to Milan.
it's not possible to contact with the drivers and the people who bring the parcels which it's a bit tricky and trustless
at the end i was happy and surprised with the service, but i don't think i will use gls to send important parcels anymore!