Nathan Cao

Review of Crowne Plaza Philadelphia West

I have to say this is a very disappointing experie...

I have to say this is a very disappointing experience. The hotel seemed just went through renovation and it looked nice from outside, even in the hotel room. However, cleanness is definitely the downside. The bath towels and bath tub were dirty. After we moved to another room, the bed sheets were apparently not changed as there were multiple hairs on them. Furniture paints were not completely dried or it might be some quality issue, but they will leave marks on your arms. I have to admit this is absolutely the worst experience I ever had with Marriott, as I personally consider Marriott a premium brand and this should not happen at all. Many people reviewed here seems very happy with their experience. Hopefully ours is just an accident, but what the odd with two dirty rooms in a row :(