We got an apartment for four people for which we g...

We got an apartment for four people for which we get linens and towels only for double bed, while the bed to bed we did not get. Toiletries was also absent. The room actually didn't seem to have been cleaned / saved for us. In addition, they did not meet us at the reception, on the pretext that it was night and there was only one person at the reception without a third shift to clean, which could bring extra bedding. Only after the two-hour scuffle that we purchase bedding and my call safe reception, we managed to get the same.
Boiler / shower us also the whole weekend has not been adequately worked, even after the alleged corrections, so that we could not take a shower normal to.
All in all - em it was a mistake, em have behaved extremely unprofessional and when it came to the moment that this error is corrected in a reasonable time.

On the other hand, the a la carte restaurant in addition to the reception is perfect - both the food and the service.