I have used this service four times now. The first...

I have used this service four times now. The first three times were perfect! This last time the driver took a completely different way which involved a toll that I ve never had before and then demanded payment for the toll. In each trip I have stayed in the same area so a different route without a toll was possible all the other times. He then asked for a tip at the end. His English was very poor. Called me lady. Hey lady pay toll. Just not a great experience this time around.