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Review of Fred Guy Moving and Storage an...

Used this mover twice. First time was to move 4 ap...

Used this mover twice. First time was to move 4 appliances. The moving team was excellent. No issue at all.
Second time was to bring a fridge from the store.
The 2 members were obviously new.
1- It seems they were in hurry. They did not put runners on the floor (and that day was a rainy day)
2- They caused minor damage to the wall leading to the basement while taking the old fridge from the kitchen to the basement. In fairness, that was to be expected given the narrow stairs leading to the basement. So, it is not their responsibility
3- They unloaded the new fridge from the truck and proceeded to bring it to the house. On the way they knocked out an out of their way shelf; breaking a very expensive plate that was hanging on the wall with its edge resting on the shelf
The only comment they made (I guess you can glue it back together).
I called the office immediately.
After many exchanges of emails, they refused to acknowledge responsibility. Later they did and offered me a settlement that is 35% less than the purchase price of the plate and more than 100% less than the replacement cost.
I refused.
So all indications are this will be settled in small claims court.
I do not recommend using them at all despite my positive experience with the first team.