My Mom spent 1 month here for rehab. Don't have en...

My Mom spent 1 month here for rehab. Don't have enough space to write everything that was wrong, but will point out a few things that stood out. First, the food served in the dining room is practically inedible. My Mom filled something out stating certain foods she cannot eat, but was still served them. The food is bland, cheap and poorly made. Secondly, the staff are very mixed as far as professionalism and empathy go. For instance, there is a rehabilitation worker named Melissa who is perfect for her job. She is kind, friendly and goes the extra mile to make her patients feel good. Then there is Anna. Not sure why she is doing this job, maybe she can't do anything else. She is rude, lacks patience and empathy, and generally makes you feel as though you're bothering her. She needs to be trained as to how to work with people in general. Other staff and patients don't seem to like her either, but I don't think she even realizes how she rubs people the wrong way. Lastly, the staff at the nursing station don't assist you much at all. If you have heartburn or upset stomach (again, the food), expect to buy your own medicine for it. They don't provide things like that.
All in all, if you have the choice to go elsewhere, do it. You won't be happy at Baycrest.