I went o line to pay my bill and I was kicked out ...

I went o line to pay my bill and I was kicked out of the system. When I called after being on hold 3 different occasions and having to repeat myself 3 different times was told the system had to be rebooted and they would call me when it was done, I never received a phone call and took a chance a few days later and paid my bill. This is the second time this happened I hope I don't have that problem next month