Danie Alex

Review of Toyota of Richardson

They serviced the vehicle, I can't complain about ...

They serviced the vehicle, I can't complain about the work. However, the customer service was terrible. Left the car at Toyota service station at 9 AM on a Saturday. Advisor told us that they will call on my cell phone when done. Since they didn't call after 3 PM, I called the advisor. The front desk picked up and put me on hold for 5 min. Then she said your advisor will call you back. They never called my cellphone. so we go back to the place at 5 and it's already closed. The website says they're open till 6. We had to miss work on Monday to go pick up the car; I complained at the service center and they said go talk to the cashier. Cashier says pay here and I can't help you with your complaint (with some bad attitude). The guys around are just standing there watching him tell me get out of here. there's no one there, other than a few customers and way more employees than customers at 8AM on monday, so this happened not because they were busy, they just didn't care. This is disappointing for a place that boasts Presidents award for customer service.
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Update 5/30/2017: I called James Hollowman based on the reply that I got on this review. He investigated the issue and called me back to apologize about the miscommunication. They had dedicated staff to call the car owners to let them know about the status of the service, however in my case they dropped the ball and didn't call us on the number provided to let us know the status. James said he will fix this issue so others wouldn't have this problem and offered a complimentary oil change service. I'm updating the review to 3 stars, and will report back after my service in November 2017.