Browed website and chatted for getting quote. ther...

Browed website and chatted for getting quote. there are minimum imprint is 1000 on website. the customer service via live chat, she/he asked me what kind/size and when you need waste.. etc... I gave all information and should find exact size from the site. However, she/he said me can not provide the quote via chat!! if can not provide quote, should give contact number or email directly before ask many question.